Indtech News

Sponsors of Tower Hill FC Under 10 Kit

Ind-Tech are delighted to sponsor the football kit for the Tower Hill FC Under 10’s team for the next two seasons.

Our Managing Director Francis Tracey visited the team and their manager Ben Bishop on Wednesday 5th September to present them with their new kit. Francis coached a team there (in fact his son played for Tower Hill FC) for over 8 years and one of the team’s current players is the younger brother of one of Francis’ former players – which is a really nice link between the past and present.

Francis comments “I wish all the Tower Hill FC teams every success in both the league and local cup competitions throughout the year.”

Tower Hill FC play in the Witney and District Football League and the Tower Hill club itself are the biggest club in the area with more than 20 teams.

To find out more about the club, click here.

Indtech News

Welcoming our Apprentice Tom to Ind-Tech

We have welcomed Apprentice Tom Mullholland to our offices this week. Tom is joining us to work in our Customer Service team and will be undertaking an apprenticeship as part of the Government scheme ESFA (Education and Skills Funding Agency) on a one-year course from Liga Training.

Ind-Tech are supporters of the Government apprenticeship scheme to encourage young people into the workplace to earn valuable skills and earn while they learn. Ind-Tech are going to be training Tom job-based skills by experienced staff whilst he studies.

Tom is going to be training for the Customer Service Practitioner Level 2 qualification. He will be learning:

– Customer service principles and practices including customer experience and feedback, internal and external customers, needs and priorities, targets and goals and right first time business principles and practices
– Brand promise, core values, complaints process, internal policies and legislation and regulatory requirements
– Customer service skills – including building rapport and trust, conflict management and influencing and reinforcement techniques
– Communications – including interpersonal, tone of voice and verbal and non-verbal communications
presentation (including dressing appropriately and using positive and confident language)
– Using customer service tools and resources – including those used to meet customer needs and measure, monitor and evaluate customer service levels

Managing Director Francis Tracey comments:

“We’re pleased to have Tom on board and will support him on his learning journey over the next 12 months. We’re looking forward to the contribution he’s going to make to the team and to helping him grow in his career and as a person.”