Indtech News

We are hiring for a Sales and Customer Service Advisor

Sales & Customer Service Advisor Job Vacancy

Company Overview:

As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. IndTech is a supportive and collaborative place to work where we want employees to feel trusted and respected.

Ind-Tech offer a technical, outsourced procurement service, frequently working within a co-sourcing arrangement that allows our customers to fill the gaps and relieve capacity on their own purchasing teams.

This working partnership allows a greater and more efficient use of internal resources freeing up time for engineers, buyers and store men alike to concentrate on managing ongoing and future business within their own companies.

We strive to take the time-consuming, technical and challenging daily workload from customers’ staff, allowing them more time to plan, research and implement better working procedures, to improve efficiency and increase their own profits.

Ind-Tech has amassed combined industry experience of over 50 years, and as such are able to source any product at a competitive price, to the highest quality and deliver it on time, every time.

Job Overview:

As the Sales & Customer Services Advisor you will be responsible for providing a high level of Sales and Customer Service support for new and existing clients, covering the entire product range and service offering.

This is an ideal opportunity to continue to develop your career with a fast-growing company renowned for the quality of their service and the ability to provide an excellent level of technical support to their clients.

The company is looking for sales growth and offers great scope for the ideal candidate. Success will afford the individual considerable opportunity for career progression in the future, as the company expands its sales operation and to be a key part of a fast growing and entrepreneurial business.

Responsibilities:

Sales & Customer Services

Building an excellent understanding of the industry and Ind-Tech’s offering

Working closely with the Sales team to look at the strategy and to identify new opportunities to help to expand the company with an ambitious outlook

Identify and use initiative to seek out and cultivate major prospects

Work with clients and the internal team to offer an unbeatable service

Provide all necessary pre-sale communication to gain the custom

Supporting the business with existing customer base retention and expansion

Ensure great communication with both the clients and also the internal team to ensure that the Ind-Tech reputation continues to grow

Purchasing

Handle the purchasing of goods for clients in a prompt and cost effective manner

Reviewing and reducing costs of parts/orders as an ongoing task

Negotiating Supplier deals; – Carriage, Call Offs, Etc.…

Key point of contact in the office for clients

Answering queries and handling issues with clients

Help advise clients if any issues with purchases/goods and quickly coming to a positive resolution

General

Handle general office paperwork

Take phone calls and deal with messages and enquiries promptly and professionally

Ensure excellent communication internally and externally – calls and emails are responded to promptly

Follow company procedures

Follow relevant health and safety procedures

Other ad-hoc duties as required

Skills/Abilities/Education

Experience with basic MS office packages

Flexible and approachable

Able to work independently and good at planning and organising your own time

Excellent team player

Good numeracy & literacy skills

 

To apply for this role please send a CV and covering letter to sales@indtech-service.co.uk with subject line Application.